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National Lumber Company Online Privacy Policies

National Lumber Company understands that Visitors to this website are concerned about the privacy of information. The following summarizes our privacy policies with respect to personally identifiable information that we collect through this website about individuals who use or visit this website. It also identifies the categories of third party persons or entities with which we share the collected personally identifiable information.

Online Information Collection

When customer visits this website ("Visitors"), we may collect certain kinds of personally identifiable information. The information we collect will vary depending upon the function the Visitor selects and the information the Visitor provides. For example we may collect the following categories of personally identifiable information (when you specifically and knowingly provide it):

  • Name
  • Physical address
  • An email address
  • Birthday
  • Phone number
  • Company Name
  • Business Phone Number

For individuals that login as representatives of a business or corporate account, we may gather information based on your relationship with our organization for the purposes of providing customized services online.

Safeguarding of Personally Identifiable Information

National Lumber Company understands the importance of appropriately safeguarding the personally identifiable information we obtain in the course of business operations. National Lumber Company may collect Social Security numbers in the course of its business activities. It is our practice to protect the confidentiality of this information, limit access to this information to those with a business need, and to not disclose Social Security numbers unless required or permitted by law.

Children's Online Privacy Protection

The National Lumber Company websites are not directed toward children. We do not knowingly collect or post information from children under the age of 13. You can learn more about children's privacy and the Children's Online Privacy Protection Act (COPPA) at the Federal Trade Commission's website.

Visitor Data Collected on this Website

National Lumber Company does not collect any personal data about you (such as your name, email address or other contact information) except when you specifically and knowingly provide such information.

We do allow third-party companies, including Google Analytics, Houzz, and others, to use cookies and spotlight tags to collect certain anonymous, non-personally identifiable information when you visit our website. This helps us measure the performance of our online advertising campaigns and analyze visitor activity on our websites.

The information collected may include things like what time you visited our website, how long you were on our site, if you've been to the site before, what web pages you visited, and what type of browser you used to access our website.

This anonymous information is collected and stored in a "cookie" specific to this website.

What are cookies?

Cookies are used to store information on your computer and are a way to have your web browser "remember" specific bits of information about your previous visits to our site. Cookies do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive or steal information.

What do cookies do?

Cookies allow you to access secured information, conduct secured transactions, and take advantage of promotional opportunities. They are designed to help you have a better user experience within our website and we use the information to improve our site content.

What types of cookies do we use?

We primarily use two types of cookies. Session cookies (temporary) and persistent cookies (stored on your computer to use ongoing). Here's a little more information about each type.

Session cookies:

  • Are temporarily created when you visit a site (for example, a session cookie is created when you log in and access secured account information on our website)
  • Expire when you leave a site, close your browser, open a new browser window, or are inactive on the site for a specified length of time (often 20 minutes)

Persistent (or stored) cookies:

  • Are used to store your preferences for use by a single site
  • Are stored on your hard drive and is read by your browser each time you visit the web site that sent the cookie

How do we use cookies?

Different websites store the information in cookies differently. We do not collect personal or sensitive information in our cookies. Any such information is stored in our protected systems and not in the cookie or on the Internet.

How you can control what data is collected through cookies on this (and other) websites?

Most web browsers automatically accept cookies, but you can usually alter the setting of your browser to prevent that. However, doing so may limit your access to certain sections of our website, including account information found behind the log in. If you do not wish to receive cookies, please refer to the help section of your Internet browser (Internet Explorer, Firefox, Google Chrome, etc.) to learn how to either block all cookies or receive a warning before a cookie is stored on your computer.

In addition to altering the cookie settings on your browser, you can also install the Google Analytics Opt-out Add-on, which prevents Google Analytics from collecting information about your website visits.

What are spotlight tags?

Spotlight tags analyze behavior of users who have previously clicked or viewed one of our online advertisements. At no time do spotlight tags record user name, password, email, IP home addresses, etc. Spotlight activities are reported only if they are created by a user who meets the following three criteria:

  • Either clicks one of our ads and is sent to our website, or views one of ours ads and accesses our website later
  • Performs an activity on a page containing a spotlight tag
  • Performs this activity within 30 days of clicking and/or viewing one of our ads

To learn more about this type of technology or to opt-out of ad network advertising, please visit the Network Advertising Initiative website.

Information You Provide

We collect the email addresses of visitors to our website when visitors provide them, the email addresses of those who communicate with us via email, and information volunteered by the Visitor, such as survey information, contact information and/or site registrations. Please note we do not automatically collect email addresses from our website visitors. Visitors may be surveyed for feedback concerning this website.

If you supply us with your email address online, you may receive periodic messages from us with information on new products and services or upcoming events. If you prefer not to receive periodic messages with information on new products and services or upcoming events, you may choose to opt-out of such communications by using the Unsubscribe link found in the email message footer section.

Use of Information

Unless prohibited by law, we may use and share information we collect about Visitors with other member companies of the National Lumber Company or unaffiliated third parties for a variety of purposes. For more information, please review our Information Sharing Practices.

Links to Other Sites

The privacy policies of the National Lumber Company apply only to this website and our producer websites that link to this privacy policy. Websites operated by non-National Lumber Company related entities may link to and from our website and may have different privacy policies from the ones described here. Visitors should read the privacy statements of other websites they visit for information regarding their specific privacy practices.

Certified Secure Site

This website is tested and certified daily by Sophos, a dedicated technology security company.

Effective Date

This online privacy policy is effective as of May 2013. The National Lumber Company may make changes to our online privacy policies occasionally. If we change it, we will post the current statement on this page. We recommend that Visitors to our site review our online privacy policies from time to time to learn of new privacy practices and changes to our policies.

How Can You Reach Us?

National Lumber
71 Maple Street
Mansfield, MA 02048

Information Sharing Practices

We may share the information we collect about you with other member companies of the National Lumber Company, and its divisions, for a variety of purposes. For example we share information to assist us in providing service and account maintenance; to help us design and improve products; and to offer products and services that may be of interest to you.

We may disclose the information we collect about you in response to a subpoena; to prevent fraud; to comply with an inquiry by a government agency or other regulator; or as necessary for other legal purposes.

We may disclose information to third party service providers that perform services for us in the processing or servicing of your transaction, or with third parties that perform marketing or other services on our behalf. Third parties with whom we may have joint marketing agreements include financial services companies (such as other insurance companies, banks or mutual fund companies). We also may disclose information about you to third parties with your consent or at your direction or otherwise as permitted by law.

We may share information with third parties that offer products or services that we believe may be of interest to you.

We Do Not Share Medical Information

The member companies of the National Lumber Company that may collect medical information do not share medical information with affiliates or with third parties for any purpose other than for providing and servicing your policies, accounts, claims or contracts; as allowed by the relevant laws protecting your privacy; or in circumstances where you consent. Not all member companies of the National Lumber Company collect medical information.

We Maintain Accurate Information

We strive to keep our records accurate and will make appropriate corrections when you notify us. Please let us know if there is incorrect information in any statements or other communications that you receive from us. If you would like to correct or update your personally identifiable information, please contact us by sending a letter via postal mail or through our online Contact Us reply form. For your protection we will follow procedures to verify your identity before providing this information.

How Can You Reach Us?

National Lumber
71 Maple Street
Mansfield, MA 02048


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